We are inspired by the idea of helping America’s small businesses and by giving back. We honor the idea that the central focus of our business is helping our customers, which was well stated by a lawyer, who was not very well known as a lawyer, but left the world a better place. In 1890, in London, he stated:
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”
We try to honor this principle of customer service every day.